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Privacy Policy

Introduction

At Willow Massage and Facials (“we,” “our,” “us”), we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website (willowmassageandfacials.com), book treatments, or use our services. By using our website and services, you consent to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Personal Details: Name, email address, phone number, and billing information.
  • Booking Details: Information related to your bookings and treatments, including preferences and relevant health conditions (e.g., contraindications, pregnancy status, patch test results).
  • Payment Information: Payment details are processed securely through the Fresha platform.
  • Website Usage Data: Information such as IP address, browser type, and browsing activity on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To manage bookings, process payments, and deliver treatments.
  • Communication: To contact you regarding appointments, confirmations, reminders, or updates.
  • Personalization: To tailor treatments to your needs and ensure your safety (e.g., managing contraindications and pregnancy restrictions).
  • Marketing: With your consent, we may send promotional offers, updates, and newsletters.
  • Compliance: To comply with legal or regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Fresha Platform: We use Fresha to manage bookings and payments. Fresha’s privacy practices govern any information you provide through their platform.
  • Service Providers: Third-party providers who assist with IT, payment processing, or other operational needs.
  • Legal Obligations: When required by law or to protect our rights, safety, or property.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure encryption of payment and personal data.
  • Limiting access to personal data to authorized personnel only.
  • Regular review of our data protection practices.

5. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to your personal information if it is inaccurate.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Objection: Object to the processing of your personal data for marketing purposes.
  • Withdrawal of Consent: Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at willowmassageandfacial@gmail.com.

6. Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Records of bookings and treatments may be retained to comply with legal and professional obligations.

7. Specific Treatment Considerations

  • Contraindications: Some treatments may not be suitable for certain health conditions. We collect relevant information during the booking process to ensure your safety.
  • Pregnancy Massage: Only available after the first trimester. We may require confirmation of your trimester status during booking.
  • Patch Testing: Certain facial treatments require a patch test prior to the booking. This is to ensure the safety and suitability of the treatment for your skin.

8. Cookies and Website Usage

Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies may collect non-personal data such as:

  • Browser type
  • Device information
  • Pages visited on our site

You can adjust your browser settings to manage or disable cookies.

9. Third-Party Links

Our website may include links to third-party websites, such as Fresha. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Thank you for trusting Willow Massage and Facials. Your privacy and satisfaction are our top priorities.